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Step 1:
Step 2:
2. How would I know when it's time to pay the balance?
When we receive stock we will send out a payment request which you'll have to pay within 30 days, but you can also go to your order detail on the website and make the full payment earlier (if the final price is known)
The pre-order will be cancelled after 30 days if you don't pay it.
3. I didn't get the email notification, what should I do?
Make sure the email address is correct, recorded on our website.
Check your junk mail.
You can add [email protected] and [email protected] to your email contacts to make sure your mailbox won't treat it as junk mail.
Also, it's better to check your Preorder item statue regularly to see the progress. We also update new images of upcoming items.
You can also contact us about the problem you meet, and we will help you solve it.
4. Can I get my deposit back if I don't want the item later?
If you only paid the deposit, you can contact us to get the deposit back within 7 days after you place an order, after 7 days, we can only refund 70% of the deposit + 100% balance (if paid)
5. Shipping address
We will send the item to the PayPal confirmed address in your balance payment.
6. When will I get my pre-order items?
We ship all pre-order items in a balance payment sequence.
So if you bought the item at the full price instead of the deposit-balance method, your item will be shipped in the first place as soon as it we got it.
If you are using the deposit-balance method, we will decide your shipping priority ONLY base on your balance payment date, so better pay it early when it’s ok to pay the balance.
Tip:
- Paying Fast on Instant when the Figure is on "Incoming" at Store Page helps a lot.
Because GKLoot Ships orders first, that have been paid fast.
Payment Order > First In (Payment) > First Out (Order)
- Once you have received an item and everything is fine > Move the Order to ARCHIVE. This helps you to keep an Overview on Open and Finished Orders.
7. What if you dropped the price after I'm done pre-order?
For the item which is in pre-order now, if we dropped the price, will return the difference for sure.
For full-price pre-order buyers, we will send the store points to you equal to the difference if we dropped the price after you place the pre-order.
For deposit pre-order buyers, you will only be charged for the lower balance.
8. Should I pay in full before the item in stock?
We will ship the items by final payment sequence when the item came in different batches.
For example, if the total full payment per order is 20 sets, the deposit pre-order is 40 sets and the first batch item is 30 sets in total, we will ship the 20 full payment orders directly and ask 15 deposit pre-order buyers to pay the balance and pick the first 10 guys to ship the item by balance payment sequence (since not all buyers will pay the balance).
9. If there's a small sale price on a pre-order, and you only pay a deposit, do you pay the balance on your sale price, or the regular price (if it goes back to regular)?
So if an item costs $100.00 with a deposit of $3, we match the deposit and when you go to pay the balance you'll pay the remaining amount ($97.00 in this example). Even if the item's price goes up when it gets in stock, we honor the original price.
The Only time a change happens for the original price on pre-order balances is if the item comes in stock, and it is lower than the pre-order balance remaining. If you haven't paid within the 2-week pre-order at that time, the system updates the requested balance. If you've already paid, we give you store points equal to the difference.
10. Final price might be changed Under certain circumstances.
In the event a product is listed at an incorrect price or with incorrect information due to computer input error or error in pricing or product information received from our suppliers, GKLoot Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
GKLoot Store shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card/PayPal/debit card has already been charged for the purchase and your order is canceled, GKLoot Store shall issue a credit to your credit card/PayPal/bank account in the amount of the charge.