Paying Your Pre-Order Balance

How do I pay the balance?

Go to your order details on the website and complete the payment.

The deposit and the balance are two separate payments. You are welcome to pay the balance with a different method from the one you used for the deposit — see Payment Method.

How will I know when it is time to pay?

When we receive stock we send out a payment request, which you have 30 days to pay. You can also go to your order detail on the website and pay earlier if the final price is known.

The pre-order is cancelled if it is not paid within 30 days.

I did not get the email notification

• Make sure the email address recorded on our website is correct.
• Check your junk mail folder.
• Add support@gkloot.com and noreply@gkloot.com to your contacts so our emails are not treated as junk.

It is also worth checking your pre-order status on the website from time to time — we post new images of upcoming items there. If anything still looks wrong, contact us and we will help.

Shipping address

We ship to the address you enter on our website when you pay the balance. Please check it is correct before you pay.

This is the address on our site, not the one stored in your PayPal account.

Cancellations & Refunds

Can I cancel my order and get a refund?

• Within 7 days of placing the order, both Deposit Orders and Full Payment Orders are eligible for a 100% refund.
• After 7 days, the refund is calculated as follows: 70% of the deposit amount + 100% of the remaining balance.
• A Full Payment Order is still calculated according to the product’s deposit-and-balance structure. Paying the full amount upfront does not make it eligible for a full refund after 7 days.

Shipping Order & Timing

When will I get my pre-order items?

Pre-orders ship in balance payment order.

• If you bought the item at full price instead of using the deposit-and-balance method, it ships first, as soon as we receive it.
• If you used the deposit-and-balance method, your shipping priority is based only on the date you paid the balance — so it pays to settle early.

Tip: paying quickly while the item is still marked "Incoming" helps a lot — GKLoot ships the orders that were paid first. First in (payment) → first out (order).

Tip: once you have received an item and everything is fine, move the order to ARCHIVE. It keeps your list of open and finished orders easy to read.

Should I pay in full before the item is in stock?

We ship in final-payment order when an item arrives in several batches. For example: if 20 sets were bought at full price, 40 sets were pre-ordered with a deposit, and the first batch is 30 sets in total, we ship the 20 full-payment orders directly, ask the deposit pre-order buyers to pay their balance, and ship the first 10 who pay — in balance payment order, since not everyone pays straight away.

Pricing

What if the price drops after I pre-order?

If we drop the price on an item that is still in pre-order, we return the difference.

• Full-price pre-order buyers — we send store points for the difference.
• Deposit pre-order buyers — you are simply charged the lower balance.

If a pre-order was on sale, do I pay the sale price or the regular price?

So if an item costs $100.00 with a deposit of $3, we match the deposit and when you pay the balance you pay the remaining amount ($97.00 in this example). Even if the item's price goes up when it gets in stock, we honour the original price.

The only time it changes is if the item comes into stock cheaper than your remaining balance. If you have not paid within the 2-week pre-order window at that point, the system updates the requested balance. If you have already paid, we give you store points for the difference.

Incorrect prices

If a product is listed at an incorrect price or with incorrect information because of a data-entry error, or an error in the pricing or product information we received from our suppliers, GKLoot Store has the right to refuse or cancel any order placed at that incorrect price — even if the order has been confirmed and your card charged. If you have already been charged and your order is cancelled, we will issue a credit back to your card, PayPal or bank account for the amount charged.

If You Don't Respond to the Shipping Confirmation

Once the statue arrives at our warehouse we email you to confirm shipping details. If we do not hear back:

1. We send a reminder email one month later.
2. We send a final reminder 14 days after that.
3. If there is still no response, we cannot hold the statue for you.

If you respond later and still want your order, it remains valid as long as the statue is available. If it has sold out, we have to cancel your order and refund 70% of the deposit + 100% of the balance (if paid).

Contact Us

If you have any questions about these conditions, your order, shipping, returns or refunds, contact our customer service team by email:

Postal address: RM 602, 6/F, Kai Yue Comm Building, No. 2C, Argyle Street, Mongkok, Kowloon, Hong Kong